Please refer to your customer account and notification emails for a tracking number. In some cases packages that cannot be delivered during working hours are held by a local delivery office, pending customer response to a letter that is posted to them. This can greatly slow down the process – please check your tracking number regularly and contact us if you have queries. Once a parcel reaches its destination country, detailed tracking is taken on by the national postal service rather than Royal Mail.
If your package has not yet shipped, please contact us by email for an estimated lead time.